go.your-domain.com, for example — puts your own name on the link instead. It belongs to the organization, not to one workspace: connect it once and every workspace in the organization can publish links on it. Client reports are served on it too (see Client reports and branding).
Custom domains are included in some plans, and each plan allows a certain number of them. See the plans. The trial does not include them; the console tells you so if you try.
Only owners and admins can manage domains. Everyone else sees them.
Connecting a domain
1
Add the subdomain
Open Domains, press Connect a domain and type a bare subdomain, such as
go.your-domain.com. Do not include https://, a port or a path. Root domains (your-domain.com), wildcards and IP addresses are refused, and the console says why. A hostname already connected by another organization is refused as well.2
Create the DNS record
As soon as the domain is added, the console prints one instruction: Create this DNS record at your domain provider, followed by a single
CNAME record — the name to create and the target it must point at. Copy both exactly as shown. The panel stays on screen until the domain is active, so the person who edits your DNS can come back to it days later.3
Wait, or re-check
The product checks connecting domains on its own schedule. If you have just created the record, press Re-check and reload a moment later.
What the badges mean
- waiting for DNS — the record has not been seen yet. It is your move.
- issuing certificate — ownership is proven and the certificate is being issued. No action needed.
- active — links can be published on it and resolve over HTTPS.
- needs attention — something failed. The row shows which half failed, DNS or Certificate, and the provider’s message. Fix the record and re-check. If the record never appears, the connection window eventually expires and the console asks you to remove the domain and add it again for fresh instructions.
- not accepting new links — you disabled it (below).